Terms of Sale

1. Trade-only & eligibility

GoodBase is a business-to-business wholesale supplier. Ordering is available only to businesses buying for resale and to individuals who are at least 18 years of age. Products include intimate apparel intended for adult customers. By ordering you confirm that you meet these requirements, that you are purchasing for business resale and not personal consumption, and that the information you provide is accurate. We may request a reseller certificate or tax ID.

2. Quotes & pricing

We sell by quotation. Wholesale prices are provided on request, are tiered by quantity, and are stated in US dollars (USD). Unless stated otherwise on the quote, a quote is valid for 14 days and quoted prices include shipping to your US address and all US import duties (DDP) — the price on your invoice is your true landed cost, with no customs bills or hidden charges at delivery. You are not the importer of record.

3. Orders, acceptance & payment

An order or inquiry is an offer to purchase. A contract is formed when we confirm the order by issuing an invoice, and payment of an invoice constitutes acceptance of these Terms. Payment is collected by invoice or secure payment link through our payment providers; we never store full card details.

• In-stock orders are payable in full in advance.
• Made-to-order and restock orders require a 50% deposit to begin production, with the balance due before dispatch from our fulfilment point. Once production has started, the deposit is non-refundable except as provided in Section 4.
• Private-label and custom orders require a 70% deposit, and all one-time charges (labels, tags, packaging, plates or tooling) are payable in full before work begins. Because branded goods cannot be resold to others, deposits on private-label orders are non-refundable once production has started, except as provided in Section 4.

Cost changes before production. If, before production of a made-to-order item begins, our supplier costs, freight rates or applicable import duties change by more than 10%, we may issue a revised quote for the affected items. You may accept the revised quote or cancel those items for a full refund of all amounts paid on them.

Title to goods passes when payment has cleared in full. We may decline or cancel an order — including for pricing errors, stock issues, suspected fraud, or eligibility — and will refund any amount already paid on a cancelled order.

4. Lead times & delivery

Each quote states an estimated dispatch window. As a guide: in-stock items dispatch within 3–5 business days of cleared payment; made-to-order items typically require 20–40 business days covering production, quality checks and international transit. Estimates already include a safety buffer, and we keep you informed of progress.

If dispatch of any item is delayed more than 30 days beyond the estimate stated on your invoice, you may cancel the undelivered portion of the order and receive a refund of all amounts paid for that portion, including its deposit. This is your exclusive remedy for delay.

5. Shipping, duties & risk

Fulfilment details are described in our Shipping & Delivery Policy. We ship on a delivered-duty-paid (DDP) basis unless agreed otherwise in writing. Risk of loss passes on delivery to your address or, for dropship orders, to your customer's address.

6. Inspection & claims

Please inspect goods on arrival. Claims for defects, damage, shortages or incorrect items must be reported within 7 days of delivery with photos or video of the item and packaging. Verified claims are remedied, at our option, by replacement in your next shipment, refund, or credit. For hygiene reasons, intimate apparel cannot be returned for change of mind — see our Refunds & Returns Policy. Goods not claimed against within the claim window are deemed accepted.

7. Chargebacks

You agree to contact us and allow 10 business days for resolution before initiating any chargeback or payment dispute. Delivery confirmation from the carrier is evidence of fulfilment, subject to the claims process in Section 6.

8. Resale & compliance

Goods are supplied for lawful resale. You are responsible for complying with the laws of the markets in which you sell, including product, labelling, age-restriction and consumer-protection rules. You may not misrepresent GoodBase or use the service to infringe third-party rights.

9. Product images & intellectual property

The GoodBase name, site content and product photography are owned by GoodBase or its licensors. Buyers receive a limited, revocable license to use our product images to market the specific products purchased from us, on their own sales channels. This license ends if the products are no longer stocked. For private-label work, you warrant that any designs, marks or artwork you supply do not infringe the rights of others.

10. Warranty disclaimer & limitation of liability

Your exclusive remedies for defective, damaged, missing or incorrect goods are those set out in Section 6. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, GOODS ARE SOLD “AS IS” AND GOODBASE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW.

To the fullest extent permitted by law, GoodBase is not liable for indirect or consequential loss (including lost profits or lost resale opportunities), and our total liability arising from any order is limited to the amount you paid for that order.

11. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier disruption, customs action, natural disasters, or government measures. Section 4 continues to apply to extended delays.

12. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. The courts located in that jurisdiction have exclusive jurisdiction over any dispute, subject to any mandatory local law that applies to you.

13. Changes

We may update these Terms from time to time. The version in force is the one published on this page, with the effective date shown above. Orders are governed by the version in force when the invoice is issued.

14. Contact

Questions about these Terms? Contact GoodBase LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA, or email info@goodbases.com.