Shipping & Delivery

How your order ships

Orders are fulfilled through our vetted production and logistics partners and shipped DDP door-to-door. Customs clearance is handled by us end to end — you never file paperwork, deal with a broker, or pay a fee on delivery.

Processing time

In-stock orders are typically processed and dispatched within 1–3 business days of cleared payment. Larger, custom or private-label orders follow the lead time agreed on your quote.

Delivery estimates

Typical delivery is 14–21 days door-to-door from dispatch, with full tracking provided. Larger bulk consignments and custom production orders follow the timeline agreed on your quote.

Estimates are not guarantees; carrier and customs delays can occur outside our control.

Shipping costs

Freight is included in your DDP quote — the per-piece price you confirm is your true landed cost. Your quote is calculated on order volume and destination and shown before you commit.

Duties, taxes & landed cost (DDP)

Unless agreed otherwise, we ship on a duties-paid (DDP) basis: import duties and customs clearance are calculated up front and included in your landed cost, so you know your true cost per piece with no surprise fees on delivery. Note that the United States removed the low-value (de minimis) duty exemption for China-origin goods in 2025, which we account for in DDP pricing. Any sales tax or VAT you owe on your own resale is your responsibility.

Dropship & neutral packaging

For dropship accounts we ship each order directly to your customer in neutral, unbranded (blind) packaging with no GoodBase pricing or paperwork — with or without your own label, as arranged. Your customer never sees GoodBase as the sender.

Tracking

A tracking number is provided once your order ships. For dropship orders, tracking is shared with the trade account holder to pass on to their customer.

Delays, damage & lost parcels

If a parcel is delayed, arrives damaged, or does not arrive, contact us at info@goodbases.comwith your order number and we'll help resolve it with the carrier. Damaged or incorrect goods are covered by our Refunds & Returns Policy.

Contact

Shipping questions? Email info@goodbases.com or call +1 (347) 975-8157.