Legal
Shipping & Delivery
Effective date: 17 August 2026
Every GoodBase order ships DDP (Delivered Duty Paid): one all-inclusive price covers shipping, import duties and customs clearance, and your order arrives door-to-door with full tracking, in neutral unbranded packaging you can resell straight out of the box.
How your order ships
Orders are fulfilled through our vetted production and logistics partners and shipped DDP door-to-door. Customs clearance is handled by us end to end — you never file paperwork, deal with a broker, or pay a fee on delivery.
Processing time
In-stock orders are typically processed and dispatched within 2–3 business days of cleared payment. Larger, custom or private-label orders follow the lead time agreed on your quote.
Delivery estimates
Air orders typically arrive 10–21 days door-to-door from dispatch, with full tracking provided. Larger planned restocks can use our sea freight program (orders $800+): 25–40 days door-to-door at 25–40% lower shipping-inclusive pricing.
Estimates are not guarantees; carrier and customs delays can occur outside our control.
Shipping costs
Shipping is a flat $39 per order to any US address — duties and clearance included, never more at the door — and FREE on orders over $600. Orders over $1,200 also get 10% off the entire order. No carrier-rate surprises at checkout, ever.
Duties, taxes & landed cost (DDP)
Unless agreed otherwise, we ship on a duties-paid (DDP) basis: import duties and customs clearance are calculated up front and included in your landed cost, so you know your true cost per piece with no surprise fees on delivery. Note that the United States removed the low-value (de minimis) duty exemption for China-origin goods in 2025, which we account for in DDP pricing. Any sales tax or VAT you owe on your own resale is your responsibility.
Neutral packaging
All orders ship in neutral, unbranded packaging, with no GoodBase branding, pricing or paperwork inside or out, so you can resell under your own store name. Your own woven labels, hang tags and printed inserts can be applied at production instead — see private label.
Tracking
A tracking number is provided to the trade account holder once your order ships, whatever delivery address is on the order.
Delays, damage & lost parcels
If a parcel is delayed, arrives damaged, or does not arrive, contact us at info@goodbases.com with your order number and we'll help resolve it with the carrier. Damaged or incorrect goods are covered by our Refunds & Returns Policy.
Contact
Shipping questions? Email info@goodbases.com or call +1 (347) 975-8157.
Quick answers
Will I pay customs or duties on delivery?
No. Every order ships DDP (Delivered Duty Paid) — import duties and customs clearance are included in the price you're quoted. Nothing is collected at the door, ever.
How long does delivery take?
Air orders arrive in 10–21 days door-to-door from dispatch, with full tracking the whole way.
When does my order ship?
In-stock orders are dispatched within 2–3 business days of cleared payment. Custom and private-label orders follow the lead time agreed on your quote.
How much is shipping?
A flat $39 per order to any US address — free on orders over $600. The rate never changes with weight or box count.
Are there order-level discounts?
Yes — orders over $1,200 get 10% off the entire order, on top of free shipping.
Is there a cheaper option for big restocks?
Yes. The sea freight program (orders $800+) runs 25–40 days door-to-door and saves 25–40% versus air — built for planned restocks rather than urgent ones.
Didn't small orders used to clear customs duty-free?
They did — the US ended the $800 de minimis exemption in August 2025, so every commercial shipment now owes duty. That's exactly why our prices are DDP: the duty is already inside the number.
Will I get tracking?
Yes. A tracking number goes to you as soon as the order ships, whatever delivery address is on the order.
What does the packaging look like?
Neutral and unbranded — no GoodBase branding, pricing or paperwork inside or out, so you can resell straight out of the box under your own store name.
Can you deliver somewhere other than my shop?
Yes — a warehouse, a second location or a fulfilment partner. The order and the tracking stay under your account either way.
What if something arrives damaged or wrong?
Email us with your order number and photos and we'll resolve it with the carrier — damaged or incorrect goods are covered by our Refunds & Returns policy.
This document is provided as a standard template for informational purposes and is not legal advice. Please have it reviewed by qualified counsel before relying on it.